How It Works

From pack request to payment in four clear steps.

The process is designed to be easy to follow, with secure handling, clear communication and a straightforward path from enquiry to valuation.

Operational FlowYour journey from request to payment

Clear 4-step flow

Step 01Order pack

Step 02Send items

Step 03Receive offer

Step 04Get paid

Step DetailWhat happens at each stage

Postal service

Order your packChoose the right return pack for jewellery, scrap gold, coins or bullion.

Start

Send your itemsUse the supplied materials and instructions to post your gold securely.

Transit

Receive your valuationOur team inspects the contents and prepares a clear offer summary.

Review

Accept and get paidOnce you approve the valuation, payment is arranged by bank transfer.

Paid

Process Detail

What happens after the request is confirmed

Seller timeline

Your pack request is recorded and prepared using the details you submitted.

Once the package arrives, the contents move into valuation review.

You review the valuation and decide whether to accept the offer.