Get in Touch
Contact
Talk to our gold buying team.
Use this page for help with pack requests, item types, valuation timing, bullion enquiries and seller account support.
Support Promise
Clear answers from a team that understands the process.
Whether a customer is selling everyday jewellery or asking about higher-value pieces, the communication here should feel prompt, organised and specific rather than generic.
Pack helpValuation supportBullion enquiries
Response Standards
Set realistic expectations.
Same-day replies where possible
Support pages feel more credible when they promise a clear response standard.
Direct routing
Pack requests, valuation questions and account access issues should each have an obvious path.
Plain language
Keep the wording clear enough for first-time sellers who may never have used a postal buying service before.